Terms and Conditions

Last Updated: May 19, 2026

Welcome to Ashe County Livery. By accessing this website, requesting a quote, booking transportation services, or communicating with Ashe County Livery by phone, email, or text message, you agree to the following Terms and Conditions.

1. Transportation Services

Ashe County Livery provides private, prearranged transportation services including, but not limited to:

• Wedding transportation
• Airport transfers
• Wine tours
• Group transportation
• Event transportation

All services are subject to vehicle availability, weather conditions, road conditions, and operational limitations.

2. Reservations & Deposits

Certain services may require a deposit to reserve vehicles and event dates.

Deposits are generally non-refundable unless otherwise stated in writing. Remaining balances may be due prior to the scheduled service date.

Failure to make required payments may result in cancellation of services.

3. Cancellations & Changes

Reservation changes are subject to vehicle and driver availability.

Cancellation policies may vary depending on:

• Type of reservation
• Group size
• Event date
• Time remaining before service

Certain bookings, including weddings and large group events, may be subject to stricter cancellation terms due to reserved vehicle capacity and scheduling commitments.

4. Passenger Conduct

Passengers are expected to behave in a respectful and safe manner.

Ashe County Livery reserves the right to refuse service or terminate transportation services for:

• Illegal activity
• Unsafe behavior
• Excessive intoxication
• Harassment of drivers or passengers
• Damage to vehicles

Passengers may be financially responsible for damages, excessive cleaning, or violations of law occurring during service.

5. Delays & Force Majeure

Ashe County Livery is not responsible for delays caused by circumstances beyond our control, including but not limited to:

• Traffic
• Weather
• Road closures
• Mechanical issues
• Accidents
• Natural disasters
• Venue delays
• Airline delays

While we make every reasonable effort to maintain schedules, exact arrival or departure times cannot be guaranteed.

6. Limitation of Liability

To the fullest extent permitted by law, Ashe County Livery shall not be liable for:

• Indirect or consequential damages
• Missed flights or appointments
• Personal property left in vehicles
• Delays caused by circumstances beyond our control

Liability for any transportation claim shall be limited to the amount paid for the specific reservation in question.

7. SMS Messaging Terms

By submitting a mobile phone number through any Ashe County Livery website form (including quote request forms and booking forms) and checking the SMS consent checkbox, you consent to receive SMS text messages from Ashe County Livery related to your requested transportation services.

Types of SMS messages you may receive:

• Quote notifications and follow-up
• Proposal delivery alerts
• Booking confirmations
• Reservation reminders
• Itinerary updates
• Pickup coordination
• Scheduling updates
• Customer service communications

Key SMS terms:

• Message frequency may vary based on your service needs and communication preferences.
• Message and data rates may apply. Contact your mobile carrier for details about your text messaging plan.
• Consent is not a condition of purchase. You are not required to consent to SMS messaging in order to request a quote, make a booking, or use any Ashe County Livery service.
• You may opt out at any time by replying STOP to any SMS message from Ashe County Livery. You will receive a one-time confirmation message and no further SMS messages will be sent.
• For help or questions about SMS messaging, reply HELP to any message or contact us at James@ashecountylivery.com or (336) 484-1350.
• Supported carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier.

This is a Customer Care / Conversational SMS use case only. Ashe County Livery does not send marketing, promotional, or advertising text messages. All SMS communications relate solely to transportation services you have requested or inquired about.

For full details on how we handle your mobile number and SMS data, please see our Privacy Policy.

8. Email Communications

By submitting your email address through our website or direct communication, you consent to receive email communications from Ashe County Livery, including quotes, proposals, booking confirmations, service reminders, and customer support messages.

You may opt out of marketing or promotional emails at any time using the unsubscribe link provided in the email.

9. Automated Messaging

Ashe County Livery may use automated systems, CRM software, and third-party communication platforms to send transactional or service-related communications via email, SMS, or phone.

Consent to receive these communications is not a condition of purchase.

10. Website Information

While we strive to keep website information accurate and current, Ashe County Livery makes no guarantees regarding:

• Pricing accuracy
• Service availability
• Website uptime
• Content accuracy

Information may be updated or changed without notice.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted under the laws of the State of North Carolina.

12. Contact Information