Privacy Policy

Effective Date: May 19, 2026

Ashe County Livery, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ashecountylivery.com (and related domains), submit a quote request or booking form, or otherwise interact with our services.

By using our website or submitting your information through any of our forms, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or submit personal information.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: First and last name, email address, phone number (including mobile number)
• Service Details: Event dates, pickup/drop-off locations, number of guests, vehicle preferences, wedding venue details, flight information, and special requests
• Communications: Messages you send us through forms, email, phone, or text message
• Technical Data: IP address, browser type, device information, pages visited, and referring URLs collected automatically through cookies and analytics tools
• Payment Information: Billing details processed through secure third-party payment providers (we do not store full credit card numbers)

2. How We Collect Information

We collect information when you:

• Submit a quote request or booking form on our website
• Call, email, or text us directly
• Interact with our social media pages
• Leave a review on Google, The Knot, WeddingWire, or other platforms
• Browse our website (via cookies and analytics)

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and provide proposals
• Confirm and manage reservations
• Coordinate pickup times, locations, and itineraries
• Send booking confirmations, scheduling updates, and service reminders
• Provide customer support and answer your questions
• Process payments and issue invoices
• Improve our website, services, and customer experience
• Comply with legal obligations

4. SMS Consent & Communications

Customers may voluntarily provide their mobile phone number through our website quote request forms, booking forms, or direct communications. By providing your mobile number and checking the SMS consent checkbox on our forms, you consent to receive SMS text messages from Ashe County Livery.

SMS messages are used solely for the following customer care purposes:

• Quote follow-up and response
• Proposal delivery notifications
• Booking confirmations
• Scheduling updates and reminders
• Itinerary updates
• Pickup coordination
• Customer support communications

Important SMS Information:

• Message frequency may vary based on your service needs and communication preferences.
• Message and data rates may apply. Please consult your mobile carrier for details.
• You may opt out of SMS messages at any time by replying STOP to any message.
• For assistance, reply HELP to any message or contact us at James@ashecountylivery.com.
• SMS consent is not a condition of purchase or booking.

Data Sharing for SMS:

Ashe County Livery does not sell, rent, or share mobile phone numbers, SMS consent, or text message opt-in data with third parties or affiliates for marketing or promotional purposes. Information may only be shared with service providers necessary to operate and deliver SMS communications, such as wireless carriers, messaging platforms, and CRM software providers, solely for the purpose of transmitting authorized messages.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyze website traffic and user behavior (Google Analytics)
• Track advertising effectiveness (Google Ads, Meta Pixel)
• Improve website performance and user experience

You can manage your cookie preferences through your browser settings or the privacy banner displayed when you first visit our website.

6. Information Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Trusted third parties that help us operate our business (payment processors, CRM platforms, email/SMS providers, analytics services)
• Legal Compliance: When required by law, regulation, legal process, or government request
• Business Protection: To protect the rights, property, or safety of Ashe County Livery, our customers, or the public

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Quote request and booking data may be retained for business record-keeping purposes.

9. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal and business requirements)
• Opt out of SMS communications by replying STOP
• Opt out of marketing emails by using the unsubscribe link in any email
• Manage cookie preferences through your browser settings

To exercise any of these rights, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites, including but not limited to social media platforms, review sites, and payment processors. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

13. Contact Information